The AI Front Door for associations.
Help members get answers about renewals, certification, and events from your own content and systems. Give your staff more time for the work that needs them.
Your website was the front door. Now members expect answers.
What CE credits do I still need before my renewal?
Member Concierge
You have 14 of 20 hours. One left: Ethics, 2 hrs, free for members.
Ethics Module
Enrolled
Meet Forma, by ThoughtFabric
Your next member survey. And everything that follows.
Build forms in English and French, manage applications, and turn responses into reports for your board. Start with one form, or connect your association’s member records.
Explore FormaMembers don't want to navigate. They just want to ask.
Your knowledge lives across CRM, LMS, events, community, and documents. The answer is there. It's just too hard to reach.
Staff answer the same questions
Renewal status, CPD checks, certification rules, event logistics. The same questions come back every week because the answer is still hard to reach.
Members get stuck between systems
Members start onboarding, renewal, event registration, or certification, then lose momentum moving from website to portal to email to office.
Knowledge stays buried
Valuable answers sit inside staff knowledge, disconnected systems, and documents instead of reaching members when they ask.
Your members are already using AI. The question is whether they come to you for the answer.
The new layer for professional organizations.
Your organization already has the knowledge. ThoughtFabric makes it reachable.
Member
AI Front Door
Powered by ThoughtFabric Intelligence Fabric
Consolidation was never the answer. ThoughtFabric connects the systems you already run.
Your organization remains the book of record.
They just want their question answered.
What members experience today
Ask once. Get the answer, and the action.
No login. No navigation. No hold music. And when your content has gaps, the concierge tells you, so your team knows exactly what to write next.
Member Concierge
What do I still need before my renewal?
You're active through December 31 and have 14 of 20 CPD hours complete.
One module remaining: Ethics, 3 hours, free for members, seats available. I can register you now.
Zero risk to find out if it works for your organization
We deploy. You try it.
Live on your public content in days. Ask it what a member would actually ask. No contract, no integration.
First workflow goes live.
Renewal support, CE questions, certification guidance, whatever matters most to your members first.
We keep building together.
Monthly subscription. No transformation project. Just clear execution that delivers value to staff and members.
Member Concierge
Hi Riley, your membership renews in 6 weeks. Are you planning to continue for another year?
Every member gets the right answer.Your team gets the signal.
The concierge sees renewal approaching, asks if the member will renew. Flags the member as at-risk to staff.
The concierge knows each member's record, status, and history, and uses it. Not just to answer questions, but to surface what your team needs to act on.
Know what your members need, before they ask.
Every conversation feeds a live brief. What's trending, what's landing, where your coverage has gaps. The insight surfaces itself, no dashboards to dig through.
Not just a member tool. A continuous signal for leadership: every week, your board can see what your members actually needed, and whether your organization delivered.
Your team has agents too.
Staff don't search for content to add. They describe what they need. The Answer Agent helps build rich knowledge articles with suggested copy, embedded media, and in-line research.
The Spotlight Agent curates what members should focus on each week, and can research, draft, and generate it on demand.
Built for trust from day one.
Your knowledge, your authority
Answers grounded in your published content and policies. Your voice, not a generic response.
Your data stays yours
Conversations are never used to train foundation models. Your knowledge serves your community.
Every action is explainable
Every response is policy-checked and logged. Your team can see what’s happening and curate responses.
- GDPR-ready
- Built for EU compliance
- No model training
- Your data stays private
- Full audit trail
- Every response logged
- SOC 2 Type II
- In progress
Pick the right starting point.
Try it first
Request your live demo.
Enter your website URL. We'll build a working concierge on your public content and send you a link within 3 business days. No contract. No integration. No sales call required.
Accelerators
Start with a fixed-scope problem.
Pick a known problem: renewal recovery, onboarding completion, or CPD compliance. Fixed price. Fixed scope. Live in weeks. Low risk. Fast value.
Partnership
Grow with a dedicated AI partner.
For organizations ready to go deeper: an embedded partner who builds, iterates, and compounds value over time. We choose each other, because fit matters. Spots are limited.
Signal
The front door is changing. This is how we're thinking about it.
Latest
The AI Front Door Manifesto
The web is being reshaped around AI agents. Professional organizations that aren't addressable won't exist in it. The case for building an AI Front Door — and why the association is the right custodian.
Every professional organization will have an AI front door.
The front door has always been where trust is built or lost. The organizations that open the next one first will define what members expect from everyone else.
Limited launch partner spots
Share this internally. Then apply for a launch partner spot.
If this feels relevant, send this page to the people who own member service, certification, or operations at your organization. When your team is ready, apply and we'll review fit for a first launch and identify the workflow worth shipping first. Qualified organizations this quarter receive the first 6 months included.